Transformation Lead

We are seeking an experienced Transformation Lead to drive end‑to‑end organisational design and Target Operating Model (TOM) initiatives across a complex, fast‑paced environment. This role will play a pivotal part in shaping future business capabilities, designing scalable operating models, and delivering strategic change that supports long‑term growth.

Key Responsibilities

• Lead the design, development, and implementation of Target Operating Models, ensuring alignment with business strategy, customer needs, and technology capabilities.
• Oversee organisational design initiatives, including role architecture, capability mapping, workforce planning, and structural redesign.
• Partner with senior stakeholders to define transformation priorities, assess readiness, and drive decision‑making across operational and technology functions.
• Deliver end‑to‑end transformation programmes, from discovery and assessment through to execution, embedding new ways of working and ensuring sustainable adoption.
• Conduct impact assessments, develop business cases, and create actionable roadmaps that support organisational change.
• Provide leadership across cross‑functional teams, ensuring effective communication, governance, and collaborative delivery.
• Monitor transformation outcomes, establish success measures, and drive continuous improvement.

Experience Required

• Proven track record in organisational design and TOM development within a telecommunications or technology organisation.
• Strong background leading large‑scale transformation or change programmes.
• Demonstrable experience engaging senior executives and influencing strategic direction.
• Ability to translate complex business challenges into structured, scalable operating model solutions.
• Strong analytical capability with experience building business cases and evaluating operating model options.
• Exceptional stakeholder management, communication, and leadership skills.

Desirable Skills

• Experience working in agile or hybrid delivery environments.
• Exposure to digital transformation, cloud‑based platforms, or technology‑enabled operating models.
• Professional certifications in change/transformation (e.g., Prosci, APMG, Lean) beneficial but not essential.

 If this matches your skillset then send your CV for our careful consideration!