ServiceNow Project Manager

I am partnering with a technology client on an exciting opportunity for a ServiceNow Project Manager responsible for leading the delivery of ServiceNow platform enhancements, integrations, and related IT transformation initiatives across the enterprise technology landscape.

Key Responsibilities

• Own the delivery of ServiceNow and integration-focused projects, ensuring alignment with business strategy and IT roadmap.
• Enforce compliance with project governance frameworks, stage-gates, RAID management, and change control.
• Maintain high-quality artefacts and documentation across all project checkpoints.
• Coordinate resources across workstreams (Requirements, Design, Build, Test, Cutover & Go-Live).
• Drive readiness for key phases including UAT, cutover planning, and hypercare.
• Act as a trusted advisor to sponsors and senior leadership, providing decision-ready reporting.

Skills and Experience

• Demonstrable experience in IT project management, with a focus on ServiceNow, ITSM/CSM, or integration-heavy projects.
• Strong understanding of ServiceNow modules such as ITSM/CSM and related workflows.
• Strong command of governance methodologies: PRINCE2, Agile/Hybrid delivery.
• Certifications desirable: PRINCE2 Practitioner, PMP, ITIL4 Foundation, ServiceNow Fundamentals/CSA.
• Proficient in project reporting tools (e.g., Power BI, JIRA, ServiceNow Project/Agile modules).
• Excellent stakeholder engagement, communication, and vendor management skills.

 If this matches your skillset then send your CV for our careful consideration!